SHIPPING & PAYMENT

 

STANDARD AND EXPEDITED PACKAGES WILL BE SHIPPED VIA USPS, UPS, FEDEX, OR DHL.
UNFORTUNATELY, WE ARE UNABLE TO SHIP TO P.O. BOX. APO, OR FPO ADDRESSES.

 

DOMESTIC SHIPPING

WE OFFER FREE STANDARD SHIPPING ON ALL ORDERS OVER $150 TO THE DOMESTIC UNITED STATES.

STANDARD DOMESTIC SHIPPING (3-7 BUSINESS DAYS) – $15 FLAT RATE
EXPEDITED DOMESTIC SHIPPING (1-3 BUSINESS DAYS) – $30 FLAT RATE

CUSTOMERS WHO PURCHASE AN EXPEDITED SHIPPING OPTION BEFORE 10:00 AM PST ON A BUSINESS DAY, WILL HAVE THEIR ORDER SHIPPED THAT SAME DAY. EXPEDITED ORDERS PLACED AFTER 10:00 AM PST WILL BE SHIPPED THE FOLLOWING BUSINESS DAY.

 

INTERNATIONAL SHIPPING

STANDARD INTERNATIONAL SHIPPING – $45 FLAT RATE (EXCLUDING TAXES AND DUTIES)

DEPENDING ON THE DESTINATION COUNTRY AND COURIER, INTERNATIONAL ORDERS CAN TAKE BETWEEN 4 TO 21 BUSINESS DAYS TO DELIVER.
UNFORTUNATELY, WE DO NOT OFFER EXPEDITED SHIPPING FOR INTERNATIONAL ORDERS.

 

GENERAL SHIPPING INFORMATION

ORDERS TYPICALLY SHIP WITHIN 4 BUSINESS DAYS, PENDING INVENTORY AVAILABILITY AND CREDIT CARD VERIFICATION. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELED. YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH TRACKING INFORMATION ONCE YOUR ORDER SHIPS.

PLEASE NOTE:

– WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS.
– SHIPPING COSTS ARE NON-REFUNDABLE.
– TO ENSURE THE HEALTH AND SAFETY OF OUR STAFF AND SUPPLY CHAIN, PLEASE ANTICIPATE LONGER FULFILLMENT TIMES. IF YOU PLACED AN ORDER AND RECEIVED AN ORDER CONFIRMATION EMAIL, YOUR ORDER IS CURRENTLY IN PROCESS AND YOU WILL GET A SHIPPING CONFIRMATION AS SOON AS IT SHIPS.
– COVID-19 MAY AFFECT SOME DELIVERY TIMEFRAMES, WITH SOME COURIER SERVICES OCCASIONALLY EXPERIENCING UNEXPECTED DELAYS IN TRANSIT, OR DELAYS IN PROVIDING TRACKING DETAILS. WE ARE NOT RESPONSIBLE FOR COURIER SHIPPING DELAYS.

 

PRE-ORDERS

PRE-ORDER ITEMS WILL SHIP ONCE STOCK BECOMES AVAILABLE. THE ESTIMATED DELIVERY DATE WILL BE LISTED IN THE PRODUCT DESCRIPTION OF THE ITEM. YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH TRACKING INFORMATION ONCE YOUR ORDER SHIPS.
PRE-ORDER SHIPPING DATES ARE SUBJECT TO DELAYS.
PRE-ORDERS ARE NOT ELIGIBLE FOR CANCELLATION OR REFUNDS.

 

DUTIES AND TAXES 

PLEASE NOTE THAT ALL INTERNATIONAL ORDERS ARE SHIPPED DELIVERY DUTIES UNPAID (DDU). CUSTOMS, DUTIES AND TAXES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST. WHEN YOU PLACE AN INTERNATIONAL ORDER, YOU AGREE TO PAY ANY APPLICABLE CUSTOMS, DUTIES, OR TAXES IMPOSED BY YOUR COUNTRY.

UNFORTUNATELY, WE CANNOT CALCULATE THESE CHARGES PRIOR TO YOUR ORDER BEING PLACED, AND ARE UNABLE TO COVER THEM FOR CUSTOMERS. ANY APPLICABLE FEES WILL BE COLLECTED FROM YOU BY THE CARRIER UPON DELIVERY. IF DUTIES AND TAXES ARE NOT PAID FOR BY THE CUSTOMER AND THERE IS A REFUSAL UPON DELIVERY, CUSTOMERS WILL NOT BE REIMBURSED FOR THEIR ORDER.

 

LOST OR STOLEN PACKAGES

ONCE THE PACKAGE HAS LEFT OUR FACILITY IN LOS ANGELES, CA (USA) - WE ARE NOT RESPONSIBLE FOR ANY LOST OR STOLEN GOODS. PLEASE VERIFY THE SHIPPING ADDRESS YOU INPUT MATCHES YOUR CORRECT LOCATION. CHECK WITH YOUR NEIGHBORS TO MAKE SURE THAT THEY DID NOT RECEIVE IT BY MISTAKE. MANY TIMES, PACKAGES ARE MARKED DELIVERED BEFORE THEY ACTUALLY ARE – GIVE IT A FEW DAYS FOR IT TO ARRIVE. IF YOU STILL HAVE NOT RECEIVED IT, WE RECOMMEND OPENING A CLAIM WITH THE SHIPPING COMPANY. WE DO NOT FILE CLAIMS ON BEHALF OF CUSTOMERS FOR MISSING PACKAGES.

 

OPENED/DAMAGED PACKAGES

IF YOUR PACKAGE IS DAMAGED OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE ITEM(S) INSIDE. PLEASE SUBMIT A CLAIM WITH THE COURIER USED TO SHIP YOUR ORDER AND YOU MUST CONTACT US AT INFO@LABDIP.LA WITHIN 24 HOURS OF RECEIVING PACKAGE.

 

UNDELIVERED PACKAGES 

IF A PACKAGE IS UNDELIVERABLE AND RETURNED TO US, WE ARE UNABLE TO RE-SHIP IT WITHOUT AN ADDITIONAL SHIPMENT PAYMENT FROM THE CUSTOMER. ALL UNDELIVERED PACKAGES WILL BE PROCESSED AS A RETURN AND YOU WILL BE ISSUED STORE CREDIT (EXCLUDING SHIPPING COSTS). 

 

ACCEPTED PAYMENT METHODS

UNBROLEN.LA ACCEPTS THE FOLLOWING FORMS OF PAYMENT: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, APPLE PAY, GOOGLE PAY, FACEBOOK PAY, PAYPAL, DINERS CLUB, SHOP PAY, VENMO, AND KLARNA.

 

DISCOUNT CODES

DISCOUNT CODES ARE ONLY VALID ON OUR RETAIL WEBSITE. YOU CAN ONLY APPLY ONE DISCOUNT CODE PER ORDER. DISCOUNT CODES MUST BE ENTERED DURING CHECKOUT AND CANNOT BE APPLIED AFTER THE CHECKOUT PROCESS IS COMPLETE. WHEN USING A DISCOUNT CODE AND A DIGITAL GIFT CARD, YOU MUST ENTER THE DIGITAL GIFT CARD CODE FIRST, FOLLOWED BY THE DISCOUNT CODE.